Accessibility

The Spotlight is a fully accessible, multifunction venue, offering a selection of assisted events throughout the year.

Here is some useful information about our venue but if you would like to discuss your needs ahead of your visit, please contact our box office on 01992 441946.

Parking

We have several disabled bays in our cark park and two by the entrance of the venue. We have step-free access to the entrance of the venue with a drop off zone right outside the door. If you may require assistance getting from your vehicle please contact us before the event.

Wheelchair User Access

We have a range of designated spaces for wheelchair users in our auditorium and can provide step free access to our main stage if needed. For more information or to book a wheelchair space please call our box office on 01992 441946.

Essential Companion Scheme Tickets

The Spotlight offers a free ticket to the registered carer accompanying a disabled customer. Before booking your ticket please read the following information and Complete Booking form  A Spotlight account is required and those applying must be 16+. To create an account visit here. if you need further help please contact our box office  01992 441946 Mon - Fri 10am - 2pm. You will be asked to provide one of these forms of evidence in order to receive a free carer ticket: 

  • Disability Living Allowance (DLA) or Attendance Allowance
  • Personal Independence Payment (PIP)
  • Industrial Injuries Disablement Benefit
  • War Disablement Pension
  • Armed Forces Compensation Scheme (with guaranteed Income Payment only)
  • Severe Disablement Allowance
  • Access Card (with 1+ symbol)
  • Herts Vision Loss Card/Registered Blind

Our Box Office team will talk you through details and provide any help where necessary. 

Assistance Dogs

We welcome registered assistance dogs inside the Spotlight. Please contact our box office when booking your tickets if you are intending on bringing an assistance dog with you on your visit.

Relaxed Performances

Throughout the year the Spotlight offers a limited number of relaxed performances. These shows are adapted for customers with disabilities including those on the autistic spectrum. During these performances, the house-lights are set at 25% and noise levels are reduced. All pyrotechnical effects and loud bangs are removed from the performance.

Guides and Assistance

Our friendly team are always happy to help with your requirements. If you need assistance during your visit please speak to our Front of House or Box Office members of staff.